Still have questions?

With airport VIP Fly Assist services, you save valuable time while enjoying a seamless, personalized, and stress-free travel experience From fast-track security to exclusive lounge access and dedicated Meet & Assist support, every detail is designed for your comfort and convenience

Service levels vary by airport, but we typically offer Meet and Assist Service, Fast track Service, Chauffeur Service, Airport Transfer Service and Concierge Service or VVIP services

Service levels vary by airport, but we typically offer for both departing and arriving flights

Yes, our services can handle all your needs from gate to gate.

We and premium partner agents offer VIP services at most airports worldwide, subject to official restrictions at each location. Tell us where you are flying from and to, and we’ll let you know if the service is available.

Our reservations are a 24/7 operation and are open 365 days a year. Sales and Customer Services Mon-Fri 9am — 5pm

Yes, we offer a comprehensive solution for all your travel needs.

Yes, on a request basis

Yes. On request basis only.

There is no set time however all services are availability dependent.

Services need to be booked at least 48 hours in advance from the time of your travel (departure or arrival in the local time zone). We need time to line up your greeters and ensure white glove service.

We recommend booking as early as possible, but we can also accommodate urgent and last-minute requests.

Simply forward your flight itinerary and credit card information to us. We’ll send you a confirmation letting you know we received everything.

Our rates vary by destination. When you proceed to book, we will quote you a specific price. From there, you will be asked to pay online via a secure network connection using your credit card, and the currency you have chosen will be used for your transaction.

VIP Fly Assist Services are available for all guests traveling on all airlines

The VIP Fly Assist service is available for yourself or your guests.

Unlimited. For by Invitation, variable – Further information on request

See our Terms & Conditions.

Our policy is fairly straightforward:

• If you cancel our service within 24 hours in the U.S., you will be charged in full.
• If you cancel our service within 48 hours of international travel, you will also be charged in full.

​After all, we already will have arranged for your service.

Your personal information is absolutely safe, see our Privacy Policy.

Our agent will be located at the skybridge or entry into the terminal building, complete with name sign.

Kerbside or pre-agreed meeting point. Contact will be made approximately 4 hours prior to scheduled time of departure. For by Invitation Report to the Airport By Invitation facility approximately 3 hours prior to departure but no less then the British Airways minimum recommended check-in time

Tipping is not required.

Please contact us directly.

If your flight has been canceled or is delayed, please just let us know. You’ll find all of the information you need on your confirmation email.